Legal Notice

16 Tudor Avenue Maidstone ME14 5HH

+44 7922403608

IMPORTANT INFORMATION

Orders are normally dispatched twice a week Mondays and Thursdays. The latest time for placing an order is 1200 hours on the day of posting.

Royal Mail Tracked Delivery

We use the Royal Mail 48hr Tracked option on orders valued up to £150.

Royal Mail Special Delivery

Orders over £150 in value will be sent Royal Mail Special Delivery.

The correct postage option for your package will normally be shown. If in doubt please contact us before confirming your order.

Unwanted items

Please note we do not supply items on a "Sale or Return" basis. Due to the nature of our spare parts products and the actions of some customers we will only consider a return if the item is faulty. For new "Boxed" items if, after buying an item over the phone or online, you would like to return it then please notify us via email or telephone within 14 days of receiving the item. You then have a further 14 days to return the item to us in its original, unopened packaging. When we receive the item, we will refund the full cost of the item but NOT the original cost of shipping. We do not refund the cost of the return postage for unwanted items unless it is an item received in error.

Faulty or incorrect items

On the odd occasion that an item may arrive faulty please contact us before returning it. It maybe that we can help sort out a problem over the phone or resolve the issue in a way that doesn’t involve you sending the item back to us. New Hornby items can normally be returned direct to them for attention as is often quicker than returning the item to us. You can still return an item to us if they are unable to help. Hornby products are guaranteed for 1 year but the company will often support customers with faulty products for much longer so please contact them direct.

All of our second hand items come with a three month warranty although some parts are excluded from this such as early Hornby Smoke Units.

Whatever the problem, please remember to contact us first before returning anything. If you have any questions don’t hesitate to contact us.

Thank you for visiting the EKM Exhibitions website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

OUR GENERAL TERMS AND CONDITIONS

The term 'business name' or 'us' or 'we' refers to the owner of the website whose registered office is 16 Tudor Avenue Maidstone ME14 5HH. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

What information do we collect?

We collect information from you when you register on our site, place an order (online or via telephone).
When ordering or registering on our site you will asked to enter your: name, e-mail address, mailing address & phone number. You can, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience - your information helps us to better respond to your individual needs
• To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you
• To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
• To process transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails
• The email address you provide for order processing, will only be used to send you information and updates relating to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction (either online or via telephone), your information will be kept on file to allow you to sign in to our website so you can check order status etc.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

The above also applies to orders placed over the phone. Any information you provide us is treated in the same way. Personal information (name, address, telephone number & email address) are added into our secure system to allow us to track your order and to make future ordering quicker. You can opt out of this if you mention at the point of ordering. All sensitive data (credit card information) is handled by our payment gate. Once the information has been used to process your order it is stored by out payment gateway in a secure way. We are unable to access it again after this point.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

May 2024